horrible claims service

i registered a geyser claim on the 03rd of October it is now a month later and I still don't have a geyser. the service is beyond disappointing, a lady by the name of Alicia Lai was assisting, supposed to be. She did not seem bothered, after back and forth i asked them for ombudsman details, and only then was I told a plumber has been assigned, etc. but no call from the plumber, no one checking if they called or came a whole month later for a geyser claim. Beyond disappointed