Horrible 3rd party claim assistance!

<p>Your client drove into my car in January 2017 and admitted fault on his side. </p> <p>It took me 2 emails and dozens of phonecalls to get hold of the correct person assigned to my claim from Santam. After 1 month of continously trying, I eventually managed to get hold of someone.</p> <p>I was forwarded the necessary claim procedure documents and instructed to complete it and email it back to him as well as the "Documents" department. 1st original email was sent 8th March 2017. I received am email back stating they had registered my email as a "Third Party". I heard nothing within 2 weeks and sent another 3 emails to Santam over a period of 2 months requesting that someone get back to me!!</p> <p>Ive been told they cannot see the documents online, but if that were the case then why did I receive 3 reply back emails stating my claim has been registered as 3rd party!!!!</p> <p>Its been 4 months since I've 1st contacted Santam and still nothing has been done about the damages!!</p> <p>This Insurance and service I have been receiving is pathetic!! </p> <p>Everytime I call in and manage to talk to someone rearding the claim NO-ONE CALLS ME BACK!!</p> <p>I want this sorted out!!!!!!</p> <p> </p>