********** Service !

I filed a claim with Santam for a burst geyser at my apartment. For 2 days after my claim was lodged, I was given the run around by both Santam and their nominated plumbers, Dewdrop.

Even though I have 2 small kids at home, I decided to give Santam the benefit of the doubt and waited patiently for assistance.

However, as at yesterday, I still had not received any feedback or assistance. My kids have now been without ANY water for 3 days !

Yesterday, I called the Santam call centre to speak to the lady who is apparently handling my claim, only to be told that she has left work already, she is the only person with information regarding my claim and nobody else at Santam can assist me !

I find this absolutely absurd. If she does not pitch up to work tomorrow, does that mean that I would need to resubmit my claim ?! Where is the business continuity and what is the point of a call centre if assistance cannot be offered through it ?

Being the ‘big’ company that Santam is, is this the type of service that they offer their clients ? Is this the compassion that they offer to the clients that line their pockets ?

If I had a choice again, Santam would be the last company that I would consider insuring me !