********** service and processing of claims

We had a break-in 10 October 2022. Since then, we have followed up with them on countless occasions regarding the process of our claims. The responsible person assigned to our claim was Grace Namba. We have had minimal feedback and zero response to our queries in the more than 3 months it took for them to finalize the claim. During this time, they have lost our quotes and eventually released a payment. around 20% of the value of the ****** goods. This not the people you want to cover your cherished possessions.