DR
Devin R
1 reviews | Active since Feb 2022
10 Feb 2022, 11:10
Hopeless Service
Unfortunately my experience was extremely poor. It took more than 10 weeks to fix my vehicle after it was involved in an accident that was exclusively the fault of a Santam client.
No assistance was given in the 10 week period, many emails were ignored by various staff and not only was the payment for the repairs less than the costs caused, but the payment came in so late that it caused concern with the company responsible for fixing the damages.
I'd strongly recommend exhausting all other options before taking on Santam as your insurance option.
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Replies (2)
Santam's replyOfficial
10 Feb 2022, 11:36Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply10 Feb 2022, 11:36
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
10 Feb 2022, 12:01Good day Devin,
Thank you for your review.
We are sorry to hear about your bad service experience as a third party claiming against one of our client's policies for the damage sustained to your vehicle.
in order for us to investigate this we would appreciate if you could provide us with the claim number in question?
Thanking you in advance.
Kind regards
Client care
Thank you for your review.
We are sorry to hear about your bad service experience as a third party claiming against one of our client's policies for the damage sustained to your vehicle.
in order for us to investigate this we would appreciate if you could provide us with the claim number in question?
Thanking you in advance.
Kind regards
Client care
Santam's reply10 Feb 2022, 12:01
Official
Good day Devin,
Thank you for your review.
We are sorry to hear about your bad service experience as a third party claiming against one of our client's policies for the damage sustained to your vehicle.
in order for us to investigate this we would appreciate if you could provide us with the claim number in question?
Thanking you in advance.
Kind regards
Client care
Thank you for your review.
We are sorry to hear about your bad service experience as a third party claiming against one of our client's policies for the damage sustained to your vehicle.
in order for us to investigate this we would appreciate if you could provide us with the claim number in question?
Thanking you in advance.
Kind regards
Client care