Highly disappointed with Santam

I’m highly disappointed by Santam especially as an old brand that’s been in a game for a long time. I’ve submitted all the documentation required for my claim to a guy called Clive Mashau who never responds to my emails, never returns my calls, he’s forever unavailable. I’m frustrated I’ve left countless messages for him asking him to call me back or at least acknowledge my emails he just doesn’t respond.

It means my claim is not being processed and I don’t know until when do I have to wait. This is so appalling!