Help me get my car back

I recently bought a car and it wasnt even a month old and I got it bumped. Called my insurance Santam they came through for me and took the car. 3 to 4 days later they sent emails saying the car is at the auto body they waiting for a quote from them. Then i waited 2 days when they called to say my claim wont go through because there was no payment. And I made a debit order with them and but I dont remember them trying to contact me to say when the debit order didnt go through, like any other policy. Didnt receive an email or text or call. And I had paid money to the insurance before getting my car thinking it should cover me until they debit or untill the rest of that month which was the 30th of april(the day I got the accident) So I accepted that it's fine I'll pay for my own car but not at the auto body they took it to because it was way out of my budget. When I have to go fetch the car, the insurance company didnt send a release form for my car saying I need to pay for the towing and the storage of the car, mind you it's been a good 7 days since the car has been there at that time. I said I'm not paying for towing and storage because if I had known they wont cover from the accident scene, I would have called my people and take it to a place I wont pay so much for storage. So who should pay?

They further go on to say I should wait till friday as they will be having a meeting about the whole issue, of which I went on Tuesday. And I waited, come Friday no one is saying anything, I'm sending countless emails, my broker is sending emails to them but it's like our emails take 3 days to get to them and they take hours to think of any response. It's been a good 2 weeks now that the car is still at storage, I dont have the money to pay for the storage they took the car too and the tow truck company.

Please help because I need to fix my car as soon as possible but I cant get it because my insurance doesnt want to send a release form for my car.