KC
Kim C
1 reviews | Active since Sept 2015
30 Sept 2021, 16:11
Have been promised a...
Have been promised a call back by 3 managers over last 3 weeks...nobody bothers, consultants cant sort out, suggest manager then nothing..not the Santam i remember after 40 years as a client
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Replies (3)0
Replies (3)
Santam's replyOfficial
30 Sept 2021, 16:43Good afternoon sir,
Our sincerest apologies for this.
This is not the kind of service we pride ourselves in.
We were notified that you had been contacted by a Thaabit Damons who assisted you with your concerns in respect of your motorcycle not being covered for roadside assistance, and also referred you to the policy wording where it is noted.
Unfortunately our Value Added Service in respect of roadside assistance does not include motorcycles -- extract below for your reference:
Page 67 of your contract refers:
“Definition of vehicle. “Vehicle” means a car, light delivery vehicle, trailer and caravan, but excluding a motorcycle”.Kindly refer to Page 67 under the section ROAD ASSISTANCE.
Kind regards
Client care team
Our sincerest apologies for this.
This is not the kind of service we pride ourselves in.
We were notified that you had been contacted by a Thaabit Damons who assisted you with your concerns in respect of your motorcycle not being covered for roadside assistance, and also referred you to the policy wording where it is noted.
Unfortunately our Value Added Service in respect of roadside assistance does not include motorcycles -- extract below for your reference:
Page 67 of your contract refers:
“Definition of vehicle. “Vehicle” means a car, light delivery vehicle, trailer and caravan, but excluding a motorcycle”.Kindly refer to Page 67 under the section ROAD ASSISTANCE.
Kind regards
Client care team
Best regards,
Santam's reply30 Sept 2021, 16:43
Official
Good afternoon sir,
Our sincerest apologies for this.
This is not the kind of service we pride ourselves in.
We were notified that you had been contacted by a Thaabit Damons who assisted you with your concerns in respect of your motorcycle not being covered for roadside assistance, and also referred you to the policy wording where it is noted.
Unfortunately our Value Added Service in respect of roadside assistance does not include motorcycles -- extract below for your reference:
Page 67 of your contract refers:
“Definition of vehicle. “Vehicle” means a car, light delivery vehicle, trailer and caravan, but excluding a motorcycle”.Kindly refer to Page 67 under the section ROAD ASSISTANCE.
Kind regards
Client care team
Our sincerest apologies for this.
This is not the kind of service we pride ourselves in.
We were notified that you had been contacted by a Thaabit Damons who assisted you with your concerns in respect of your motorcycle not being covered for roadside assistance, and also referred you to the policy wording where it is noted.
Unfortunately our Value Added Service in respect of roadside assistance does not include motorcycles -- extract below for your reference:
Page 67 of your contract refers:
“Definition of vehicle. “Vehicle” means a car, light delivery vehicle, trailer and caravan, but excluding a motorcycle”.Kindly refer to Page 67 under the section ROAD ASSISTANCE.
Kind regards
Client care team
Best regards,
KC
Kim C's updateReviewer Update
30 Sept 2021, 18:25Yes, i know that,i believe i have the right to discuss this with a policy manger,I am not happy with that , others like old mutual etc do cover, it is cheaper to collect a motorcycle from roadside than car, most ,actually 96%, of present accredited road side have the min. For bikes on their flat beds or trailers, bethat as it may why will Santam not let me talk to a manger???? I have asked if i can pay extra to get covered or.
.. Malisa promised to arrange this but then vobbed off with page 67 etc etc. Please let me speak to a senior manger regarding this, no direspect to all consultants i have dpoken too, but after 20min of my call time they all say..eill have to get a manager to discuss.I have a recorded call to your call centre, can send same, consultant assures me bike is covered for roadside assist...perhaps training is in order as well. PLEASE LET ME TALK TO A SENIOR MANAGER OR DIRECTOR. Surely after being a loyal client for 40 odd years i am entitled to this request
.. Malisa promised to arrange this but then vobbed off with page 67 etc etc. Please let me speak to a senior manger regarding this, no direspect to all consultants i have dpoken too, but after 20min of my call time they all say..eill have to get a manager to discuss.I have a recorded call to your call centre, can send same, consultant assures me bike is covered for roadside assist...perhaps training is in order as well. PLEASE LET ME TALK TO A SENIOR MANAGER OR DIRECTOR. Surely after being a loyal client for 40 odd years i am entitled to this request
KC
Kim C's update30 Sept 2021, 18:25
Reviewer Update
Yes, i know that,i believe i have the right to discuss this with a policy manger,I am not happy with that , others like old mutual etc do cover, it is cheaper to collect a motorcycle from roadside than car, most ,actually 96%, of present accredited road side have the min. For bikes on their flat beds or trailers, bethat as it may why will Santam not let me talk to a manger???? I have asked if i can pay extra to get covered or.
.. Malisa promised to arrange this but then vobbed off with page 67 etc etc. Please let me speak to a senior manger regarding this, no direspect to all consultants i have dpoken too, but after 20min of my call time they all say..eill have to get a manager to discuss.I have a recorded call to your call centre, can send same, consultant assures me bike is covered for roadside assist...perhaps training is in order as well. PLEASE LET ME TALK TO A SENIOR MANAGER OR DIRECTOR. Surely after being a loyal client for 40 odd years i am entitled to this request
.. Malisa promised to arrange this but then vobbed off with page 67 etc etc. Please let me speak to a senior manger regarding this, no direspect to all consultants i have dpoken too, but after 20min of my call time they all say..eill have to get a manager to discuss.I have a recorded call to your call centre, can send same, consultant assures me bike is covered for roadside assist...perhaps training is in order as well. PLEASE LET ME TALK TO A SENIOR MANAGER OR DIRECTOR. Surely after being a loyal client for 40 odd years i am entitled to this request
Santam's replyOfficial
01 Oct 2021, 07:06Good morning sir,
We note your comment.
We have requested that a senior manager from our Direct division contact you to discuss.
Thank you and kind regards
Client care team
We note your comment.
We have requested that a senior manager from our Direct division contact you to discuss.
Thank you and kind regards
Client care team
Best regards,
Santam's reply01 Oct 2021, 07:06
Official
Good morning sir,
We note your comment.
We have requested that a senior manager from our Direct division contact you to discuss.
Thank you and kind regards
Client care team
We note your comment.
We have requested that a senior manager from our Direct division contact you to discuss.
Thank you and kind regards
Client care team
Best regards,