Have a zero-care attitude and don't even respond acknowledge communications

Another car drove into my BRAND new vehicle (no fault of our own) and Santam is the insurer (with Proficient Brokers being the broker) of the other party. I am claiming on the other parties' insurance.

We had to go to a number of panelbeaters to get quotes, fill out documents, take images, upload this, upload that - a very time consuming and inconvenience for us. Proficient Brokers handed us off to Santam, then said it is Santam's responsibility from there on. How nice and easy is that?

Santam just drags this along and have this zero-care attitude (perhaps because it is a third party claim). I will NOT pay an excess when Santam's client reversed into my stationary car in a parking lot and risk premium increases on my own insurance Santam. Will not have it.

They way Santam has dealt with this so far is pathetic. Person who emailed me can't even respond or acknowledge my email.

This is going to turn nasty Santam (legal) if I do not receive the service I rightly deserve.