Hassle-free straightforward claim process

I had an unfortunate incident when I drove into an unmarked sinkhole and damaged my car severely. I duly contacted my insurance company, Santam, and spoke to someone at the call centre who was really helpful and understanding. They assigned an agent to me, who in turn assigned an assessor, and finally, once that process had been fulfilled, they assigned me someone from their legal team. I was always made aware of who to speak to and who would contact me further. It was a very easy, straightforward process and I was very pleased with the way that it was handled and the subsequent outcome. Highly recommended!