CJ
Chantel J

1 reviews | Active since Mar 2020

09 Apr 2020, 12:42

Happy Client

Hi all ..I have made a complaint re my insurance claim for my ****** radio that has been rejected. Recieved an email and a response on the same from Kurt the Client Care Manager. I sent my claim number and immediately received a response and said that they will now be looking into it and will get back to me. It took about two days and Santam then emailed me and also sent me an sms that my claim was successful and that the payment has been processed. The funds was available on the same day. All thanks to Kurt, this really made me feel that my choice about choosing Santam for my insurance was the best decision. Thanks Santam and Thanks Kurt for investigating the matter.Really appreciate it.

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Replies (1)
Santam
Santam's reply09 Apr 2020, 14:54
Official
Good day Chantel

Thank you for taking the time to post this review.

We are really happy that show you the Santam Way.

Thank you once again!

Kind regards

Kurt Koopman

Client Care Manager