Great Support,with a bitter sweet taste.

This 4 stars goes to Me. Gilfilian of the claims department at Santam. She was very helpful and professional in the manner she dealt ,with a very unpleasant situation,we found ourselves in. The only thing is the time frame that Santam has set up for turnaround time on finalizing the claim. Being on holiday,and not a frequent claimer I would expect better service, where it comes to loyal , and clients who submit claims once every 4 years to even longer periods of time. Also the fact that pensioners have limited reserves where it comes to finances. I wrote a letter to Mr. Idris Mooideen,the claims evaluated,explaining my situation,but as yet to receives an answer from him.