NP
Niel P

1 reviews | Active since Mar 2009

11 Oct 2017, 10:50

Great service from the Claims Department

Hi There,

I just want to let you know that even though I a aware after the weather the past couple of weeks in gauteng numerous people got a lot of unforeseen damage the claims department is still pushing as hard as possible to resolve the customers claims.

I was helped by Johan Imellman and Sarah-Jane du Toit to complete my claim and I must say both of them are really polite, friendly and efficient. From a customer perspective I just want to let you know that I am very happy with the way these people treated and assisted me, well done and thank you both for the great service you provided me with i appreciate it! Other departments in Santam can look up to the way you are doing the work and getting things done efficient and proper.

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Replies (1)
Santam
Santam's reply11 Oct 2017, 11:50
Official

Good day Niel,

Thank you very much for taking the time to inform us of your wonderful claims experience and especially these two employees you highlighted who assisted you.

We will ensure we convey your thanks and appreciation to them as well as their managers.

Thank you very much.

Kind regards.

Stephan Olivier

Client care media manager