IA
Ishmael A

1 reviews | Active since Feb 2017

25 Apr 2023, 12:19

Great service from Itumeleng Lefakane

On the 9th of March I got into an accident with a Santam client and a claim was sent forward and my matter was handled by Itumeleng Lefakane, after a few weeks I got a settlement offer that was too low, I then spoke to her to explain and she told me it was some negligence from my side, to which I denied and had to prove, after that they sent another settlement offer that was better than the first one.

The assistance of Itumeleng calmed me down a lot as she explained throughout the process as to what was happening.

Thank you for your great service Itumeleng.

0
Replies (1)
Santam
Santam's reply25 Apr 2023, 12:21
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.