1 reviews | Active since May 2016
Great Customer Service
<p>I have had a problem with my policies that I recently took out with Santam for the last 2 months. I had 3 debit orders going through my account and had emails from numerous people that were not able to assist. I was so frustrated. Then my geyser had a problem and I was told that I was not covered..what a nightmare. All this dispite the recorded calls of when i took out my policies. </p> <p>I eventually got a call from Gary Olckers this morning who set all my fears to rest, he actually took the time to look at my policies and found the error, he also found the error when my debit orders were loaded and correctly everything.</p> <p>I think that he is truely an asset to Santam so hold onto him. There are not very many Managers that are so committed and genuinly there for customers.</p> <p> </p> <p>Thank you Gary .........I wish that they world had 50 billion of you in it:)</p>
Dear Geetha,
We thank you for taking the time and posting this.
We are very happy to hear about your wonderful experience and thank you for informing us thereof.
It is always wonderful to hear positive feedback from our clients about our service delivery and we pride ourselves in providing the best possible service to our clients.
We will most definately ensure that we notify Gary's manager of your wonderful experience and interaction with him.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Dear Geetha,
We thank you for taking the time and posting this.
We are very happy to hear about your wonderful experience and thank you for informing us thereof.
It is always wonderful to hear positive feedback from our clients about our service delivery and we pride ourselves in providing the best possible service to our clients.
We will most definately ensure that we notify Gary's manager of your wonderful experience and interaction with him.
Thank you and kind regards.
Stephan Olivier
Client care media manager
