Good service from Santam

Very good service from all staff. However, telephone portal not easy when claiming for non accident related aspect such as lost keys, you have to go to claims for accident and then are asked to submit photographs. You are asked for the time you lost your keys! We're there witnesses! Another aspect that causes some confusion with staff and client is where the person paying for the policy is not he insured and the insured does not have email. This makes it difficult to sign into app. I eventually got it to work using my email and insured I'd to sign in. Last comment about system is that it appears that the process takes you through at least 4 people, (process not complete yet), you are just feeling you have successfully lodged a claim when you are passed to the next person and go through most of the questions again! Otherwise good experience, all staff very pleasant, say they will call back and they do. Emma Meyer very thorough as we're the others but cannot remember all the names.