CP
Charlton P
1 reviews | Active since Aug 2016
23 May 2019, 11:04
Go with Santam if you have money to waist.
I submitted all the documents as informed to me by my brokerage on the 17th of May yet I am still waiting for the claim to be settled. No feedback either. I was under the impression Santam is a reputable insurance company. I now have no other choice but to place myself in the position I was before the loss. This was your duty that I pay for every month. I called in now to follow up. I gave all my info and then got transferred. The guy never announced the call so I had to give my ID number again. The lady placed me on hold and than asked me if all I have is my id number. she needs my policy number. Really. Is this what Santam has become?
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Replies (2)
Santam's replyOfficial
23 May 2019, 11:20Good morning Charlton,
Thank you for your post.
We note you have also posted on Facebook.
We have allocated your concerns to one of our managers, Kurt Koopman, who will make contact with you shortly, to address your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your post.
We note you have also posted on Facebook.
We have allocated your concerns to one of our managers, Kurt Koopman, who will make contact with you shortly, to address your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply23 May 2019, 11:20
Official
Good morning Charlton,
Thank you for your post.
We note you have also posted on Facebook.
We have allocated your concerns to one of our managers, Kurt Koopman, who will make contact with you shortly, to address your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
Thank you for your post.
We note you have also posted on Facebook.
We have allocated your concerns to one of our managers, Kurt Koopman, who will make contact with you shortly, to address your concerns.
Thank you and kind regards
Stephan Olivier
Client care media manager
CP
Charlton P's updateReviewer Update
23 May 2019, 11:25Thank you Kurt. I appreciate the call and the feedback. Its a pity it is such a mission to change my cover to personal from broker coverage.
CP
Charlton P's update23 May 2019, 11:25
Reviewer Update
Thank you Kurt. I appreciate the call and the feedback. Its a pity it is such a mission to change my cover to personal from broker coverage.