Geyser claim taking 6 weeks

<p>Geyser busted. Reported claim. They failed to assign plumber. I had to phone them over and over. Eventually after 3 days had it repaired ourselves. Send them all required documentation. It's been 6 weeks. Still have not received reimbursment for our claim. I am utterly disgusted with the lack of feedback, silent treatment and failure to resolve. Most useless and incompetant insurance company I dealt with</p>