Getting service around Christmas

A Mixed Revue, as my car Remains Unrepaired until Auto Lab opens again. Initial speedy service by Validation agent RICARDO SIEBRITZ, who responded by email on the very day, 10 Dec 2021 that I reported the incident. He even emailed me on Sunday 12 Dec to confirm receipt of damage pictures. He handed off to KHAYA GODLO from Settlement Branch on 14 Dec, 14.43pm, who was to ensure my claim is Assessment Ready. This is where the ball was dropped completely, NO email contact, no phone contact from Mr Godlo. I called him on 15 Dec 16.04 pm to follow up, he informed me that the panelbeater, Auto Lab would be closing on Wed 22 Dec. I was assured that an Assessor would be appointed on Friday 17 Dec after the public holiday. Friday came and went, no email and no Assessor. Monday 20 Dec I called him again at 8.47am and was informed that De Beer Assessors had been appointed. Still he sent me No confirmation or communication and was not available on Tue 21 Dec when I called his number at 9.51am. AVELA answered, who was most helpful and put me in touch with De Beer Assessors. They delivered an authorisation email by 1.18 pm on Wed 22 December, but when I called, Auto Lab was already closed. I had hoped to at least organise a date for 2022 for the car to be fixed. Not a happy client at all. Accidents and burglaries happen at the most inconvenient times, often around Christmas. That is why we pay good money for insurance. I expect my Insurance Agent to be pro- active, commmunicate with clients and keep them informed all the way. Santam sent me 2 emails asking for my opinion on their service, my car has not even been SCHEDULED for repairs yet! In my opinion they are more eager to get marketing material than deliver the service I pay for.