Get another insurance company, steer clear.

I've been paying my premium for 11 years without any claims. I do not misuse the system for personal gains. My house and property however flooded after the recent heavy rains, causing major damage. I only claimed for my lawnmower and ****eater that was under water for more than an hour. Yhat's it. They wanted me to organize, and thus pay for someone to assess the damage. After stating how ridiculous that is, they finally sent someone to fetch my lawnmower and ****eater. It's been more than a week now with no feedback. The assessor's number doesn't work, and nobody at Santam is getting back to me. My lawn, needless to say, is getting out of hand. I advise everyone and anyone, find another insurance company. This is how they treat a loyal customer of 11 years who has never claimed anything, but paid in excess of R50000. Pathetic to say the least.