RG
Ralph G
1 reviews | Active since Dec 2010
07 Jul 2015, 12:37
General lack of responce
The end of January 2015 a minor accident led to some infrastructural damage. The person responsible for the damage is insured with SANTAM.<br> <br> A claim was submitted to his insurer (SANTAM) via the usual channels.<br> <br> Correspondence (with SANTAM) was painfully slow, as it was mostly ignored. If you're very lucky, you get a response after several weeks, and then it's along the lines of \oh we now ACTUALLY need this from you
Helpful (0)
Replies (1)0
Replies (1)
Santam's replyOfficial
07 Jul 2015, 13:02Hello Consumer X,
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the frustration this entire process has caused you.
You have not included the Santam claim number so we will be in contact shortly to enquire further information from you.
Brolink refers all their third party claims to Santam so would have to investigate where the delay was in this instance.
We thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the frustration this entire process has caused you.
You have not included the Santam claim number so we will be in contact shortly to enquire further information from you.
Brolink refers all their third party claims to Santam so would have to investigate where the delay was in this instance.
We thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply07 Jul 2015, 13:02
Official
Hello Consumer X,
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the frustration this entire process has caused you.
You have not included the Santam claim number so we will be in contact shortly to enquire further information from you.
Brolink refers all their third party claims to Santam so would have to investigate where the delay was in this instance.
We thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the frustration this entire process has caused you.
You have not included the Santam claim number so we will be in contact shortly to enquire further information from you.
Brolink refers all their third party claims to Santam so would have to investigate where the delay was in this instance.
We thank you and kind regards.
Stephan Olivier
Client care media manager