Frustrated poliy holder

I submitted a household damaged goods claim on the 28th of March and to date I still haven't received feedback from Santam or my claims consultant Sipho Sithole on the progress of my claim. I have been without a fridge since Monday and feel its unfair that i should be chasing Santam to process my claim or give feedback, at the very least i should have sight of the progress thereof. I expect more from Santam for a company of its magnitude and reputation.