Frustrated!!!

I'm extremely dissatisfied with the service I've received from Santam regarding my MTN phone insurance. Despite my payments, they've incorrectly debited my husband's premium from my account, resulting in me paying for both policies.

I've made numerous calls to rectify this error and was assured that the issue would be resolved, and I'd receive a refund. However, instead of correcting the mistake, Santam credited my husband's account, leaving my issue unresolved.

I'm frustrated and disappointed in the lack of resolution and poor communication from Santam. I urge them to investigate and correct this error promptly.