FRUSTRATED

Hi there

I would like to ask for assistance in the following matter please.

I am a third party that has been forwarded to Santam to claim as a client drove into my car.

The claim number is: ***

The accident happened on the 1st of October when the daughter of the policy holder drove into me while driving her mother’s car.

The account holder requested that I send her: My Driver’s License Name and Surname Car and Model Contact Number Date and Time of accident

This was all sent within 24 to 48 hours of the accident happening.

The daughter and I also had not opened an Accident report as she promised her mom would take care of everything.

The card holder (mother) then spoke about her insurance which required that an AR is done.

I took it upon myself to drive back to the place where the accident happened which is a 20 minute drive away from where I stay to acquire the Accident Report as I waited days for them report the accident which they did not. I sent this too by the 4th of October.

The policy holder’s broker only got back to me on the 9th October requesting more documents, which included 3 quotes I needed to send.

I went to a couple of places which required that I pay for the quotes which I could not afford. I submitted one quote on the 14th October and relayed this to person handling my claim to which I was advised to send one more quote. I have sent this as well.

I believe I have sent in all the documents which was requested from me latest Tuesday this week and have not received any feedback, a mere “we have received the documents we still require the following “,

Not only do I have to wait for 4 months as per your policies but I am also not getting any communication from the person handling my claim.

I am frustrated at this point and feeling very uneasy as I have been reading up on Santam reviews and see more negative than positive.

Please Reply Yanela