Frozen Claim?

<p>I have waited almost a week now for my claim nr: ********** 80, handled by Sylvia van Jaarsveld, to be paid out. It should have been done on Monday already. Sylvia from Santam says that the claim is frozen?? And that IT must sort out the problem. Really? I've spoken to someone that has been working for insurance companies for 15 years now and she has never ever heard of a frozen claim that cannot be paid out. This is unacceptable as I am still paying my insurance on an item that I don't even have at the moment, because I am waiting for Santam to pay me out so that I can replace that item. I am utterly disappointed. I will take this matter further if I don't get payment by tomorrow. </p> <p>Regards,</p> <p>J.Bekker.</p>