From a poor experience to a pleasant one

I recently had an unpleasant experience with Santam whereby my vehicle hire was not added to my policy and when i needed it, I was told i didn’t this cover Upon raising my frustrations i was told that it will be resolved asap. To be honest, i did not receive much help from anyone until i received a call form Stephan Olivier and Lucky Matutu .Both these gentlemen ensured i received my courtesy vehicle and what was so reassuring, i received a call from Lucky the following morning to ensure i got my courtesy vehicle and asked whether i was able to attend my morning meeting.

Thanks to these 2 gentlemen for their excellent service and who managed to turn my poor experience to a pleasant one.