dN
daniel N
1 reviews | Active since Nov 2014
01 Dec 2021, 22:11
***** by santam
I am a client for santam. My debit order is for the 25th monthly. Debit order went 0ut on 25.10.2021 and 25.11.2021 Santam attempted again on 01.11.2021 and 01.12.2021. I had to pay bank charges of R441 due to reversal. I called santam last month and the call centre said all was sorted. Who is liable for these funds. Santam definitely. I will be informing my bank of ***** as I did not give santam to double debit me
Helpful (0)
Replies (4)0
Replies (4)
Santam's replyOfficial
01 Dec 2021, 22:32Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply01 Dec 2021, 22:32
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
dN
daniel N's updateReviewer Update
02 Dec 2021, 16:00Guys as per santam waited and waited nobody called me poor from santam
dN
daniel N's update02 Dec 2021, 16:00
Reviewer Update
Guys as per santam waited and waited nobody called me poor from santam
Santam's replyOfficial
02 Dec 2021, 16:55Good day sir,
The matter had been referred to our Direct Contact centre and we await their feedback herein.
Once we have received their feedback we will revert back to you.
Thank you and kind regards
Stephan Olivier
Client care media manager
The matter had been referred to our Direct Contact centre and we await their feedback herein.
Once we have received their feedback we will revert back to you.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply02 Dec 2021, 16:55
Official
Good day sir,
The matter had been referred to our Direct Contact centre and we await their feedback herein.
Once we have received their feedback we will revert back to you.
Thank you and kind regards
Stephan Olivier
Client care media manager
The matter had been referred to our Direct Contact centre and we await their feedback herein.
Once we have received their feedback we will revert back to you.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's replyOfficial
03 Dec 2021, 14:26Good day Mr Naidoo,
In reference to your review above.
We received feedback that you had been contacted by our Santam Direct team to discuss and explain what transpired here.
Upon receipt of confirmation from the banks we will process the refund of the premium deducted as well as bank charges incurred in the process.
We really do apologise for any inconvenience this has caused you.
Thank you and kind regards
Stephan Olivier
Client Care Media Manager
In reference to your review above.
We received feedback that you had been contacted by our Santam Direct team to discuss and explain what transpired here.
Upon receipt of confirmation from the banks we will process the refund of the premium deducted as well as bank charges incurred in the process.
We really do apologise for any inconvenience this has caused you.
Thank you and kind regards
Stephan Olivier
Client Care Media Manager
Best regards,
Santam's reply03 Dec 2021, 14:26
Official
Good day Mr Naidoo,
In reference to your review above.
We received feedback that you had been contacted by our Santam Direct team to discuss and explain what transpired here.
Upon receipt of confirmation from the banks we will process the refund of the premium deducted as well as bank charges incurred in the process.
We really do apologise for any inconvenience this has caused you.
Thank you and kind regards
Stephan Olivier
Client Care Media Manager
In reference to your review above.
We received feedback that you had been contacted by our Santam Direct team to discuss and explain what transpired here.
Upon receipt of confirmation from the banks we will process the refund of the premium deducted as well as bank charges incurred in the process.
We really do apologise for any inconvenience this has caused you.
Thank you and kind regards
Stephan Olivier
Client Care Media Manager
Best regards,