Forced to use useless panelbeaters

My car is insured with Santam. After assessment of accident damage, we were refered to a specific panel beater.<br> <br> The initial repair period was quoted as 14 working days. This deadline was revised three different times by the panel beaters.<br> <br> My car hire was extended accordingly, but Santam now refuse to provide further car hire, even though the delay has been caused by the panel beaters that they are forcing us to use. <br> <br> If you insist in us using your service provider, and they do not meet the deadlines, then you have a responsibility to follow up with them, and to not then leave a paying customer without a vehicle, because YOUR service provider are not up to scratch.