For the first time I am very dissapointed with Santam

For the first time I am highly annoyed with Santam, I am always giving you good reveiws but this time you have dropped the ball and I am very dissapointed in you, I logged a call yesterday for my geyser that wont heat up, they sent out their useless plumbing company" Natchan Plumbing and electrical who could not even give me a call back after the electrician confirmed that the element of the geyser needs to be replaced, i then had to call santam to find out what is going on, and only then did they tell this useless plumbing company to send me a quote, I rated Santam a a1 and someone called me to ask why, and after I explained then they said they would tell the plumning company to come out and have the geyser fixed, I still told them to ask them to come very early in the morning, I am here waiting for the geyser to get fixed, and knowone is showing up and when I call this useless plumbing company they are telling me they know nothing about having to come out, between santam and this useless plumbing company for the first time I can say your service is very dissapointing, because of this this useless compay only wants to come out at 3 today, I am very dissapointed about the service this time around. I have been without hot water for 2 days now, I question why I am even paying insurance