Five months waiting for a third party claim!!!!

Another vehicle drove into my vehicle on the 11th of August 2015, I have been waiting now for 5 and a half months for Santam to repair my vehicle!!! Their legal department is absolutely useless!!! I am getting no response on emails and when I call there is either no awnser or I hold on forever calling from my cellphone!! I dont see why an innocent party should have even more expenses trying to get my vehicle fixed and why it should take 5 months to have a claim settled. I am most probably going to get a rediculious offer aswell!!! So glad I am not insured with Santam!!!!!