WW
Wesley W
1 reviews | Active since Mar 2009
20 Mar 2015, 07:05
Fitting non-genuine parts is part of their policy!
After continues delays from Santam they eventually agreed to fit the genuine parts (as required by law), but then they have the audacity to charge for the delay on the rental usage.<br> If only Santam would realise that without my proactive assistance within the repair work, further delays would have been accumulated.<br>
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Replies (1)
Santam's replyOfficial
20 Mar 2015, 08:33Hello wkwills,
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience you had as a result of this claim.
Please allow us the opportunity to look into this and we will communicate back shortly.
Thank you and kind regards.
Stephan Olivier
Cleint care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience you had as a result of this claim.
Please allow us the opportunity to look into this and we will communicate back shortly.
Thank you and kind regards.
Stephan Olivier
Cleint care media manager
Santam's reply20 Mar 2015, 08:33
Official
Hello wkwills,
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience you had as a result of this claim.
Please allow us the opportunity to look into this and we will communicate back shortly.
Thank you and kind regards.
Stephan Olivier
Cleint care media manager
We hereby acknowledge receipt of your posting above.
We are really sorry to hear about the bad experience you had as a result of this claim.
Please allow us the opportunity to look into this and we will communicate back shortly.
Thank you and kind regards.
Stephan Olivier
Cleint care media manager