First Time User

The customer service that i received from Santam's employees, telephonically , was really good, friendly and met my insurance needs as far as they could. Shout-out to Tasneem Dout and Luqmaan Jappie, the consultants i spoke to telephonically. They were friendly and did great. I do however feel like Santam as a business itself, could do more research and preparations for clients that are First Time Users of the insurance service , such as myself. I do personally think they should perhaps check the claim background of first time users of their insurance, and offer a lower premium rate or decrease the excess amount to them, as these first time users might have a lower risk to claim within the next 0-12 months. I added my personal laptop, to my home contents that was insured ,and the excess value, if i claim within the next 0-12 months, was high considering the excess paid on the claim would be about 60% of the value of the device insured. I also tried to add a cellphone that i would buy in future and it pushed the premium rate up by over 50%. For a slightly educated individual as myself, it made me feel like they just wanted to increase their turnover. Hope their after sales service is good.