First Impression of Santam is of Incompetence

I bank with FNB yet have had to deal with this *********** company<br> <br> Why is it that I cannot have a set of terms and conditions e-mailed to me? I have called twice and somehow your staff are not very good at pushing a button that would send the document to me.<br> <br> And you really need to provide your staff with better training on security and risk. Yesterday I had to explain to the guy not to repeat my ID number out loud, and he somehow could not comprehend why this was a security threat.<br> <br> <br> PLEASE ARRANGE TO SEND ME MY TERMS AND CONDITIONS TODAY