FINE PRINT

<p>IPHONES DESTROYED</p> <p>recently my wife purchased (her last) Cosmopolitan magazine. The issue contained a pink multi adapter charging cable. She connected her new iphone 6s 64gb only for the screen to go blank, my daughter then tried her phone, same thing. After taking them to a repair shop we were infored that the mother boards were blown, furthermore as were were honest with our insurance company SANTAM, they declined the claim.</p> <p>SEERESON BELOW:</p> <p> </p> <p>The following are not covered by this section</p> <p>11. loss or damage</p> <p>11.3 Such as mechanical, electrical or electronic breakdown. However, if specifically shown in the Schedule, we will cover mechanical, electrical or electronic breakdown of mobile communication devices, audiovisual equipment, computing equipment and accessories;</p> <p>MY reply</p> <p>Dear Wilmine</p> <p> </p> <p>As you can imagine we are very disappointed at (a) the decision and (b) the length of time this has taken. </p> <p>As a customer we were pushed from pillar to post for the last 2 weeks and believe this is poor service </p> <p> </p> <p>More importantly the policy wording is very vague and as usual for the average man on the street hard to understand and very unclear. It is my opinion that This clearly acts purely in the interest of your company and not the client. </p> <p> </p> <p>The reason we have insurance is to provide cover against damage caused beyond our control and this is certainly the case here.</p> <p> </p> <p> </p> <p> </p>