Figures Yourselves Out!

Hello. The move from Santam Switch to Santam Direct is going absolutely horrible because every other week I'm getting emails from Santam Switch about missed premiums which they a) never deducted despite there being money in the account and b)Santam Direct call centre agents saying I shouldn't worry about them and my favourite phrase (It's been escalated). Unfortunately coming from this industry I feel like I'm in a strange place where I might not be fully insured. I've instructed Santam Switch to deduct their money by the 25th. If it's not deducted then I am unfortunately going to have to cancel my policy and find one where I know what's really going on because having one unit tell you that you have an active policy while you're getting email's from a seemingly now defunct department telling you that there are insufficient funds in your account every week is becoming frustrating.