RH
Robert H
1 reviews | Active since Oct 2010
03 Jan 2023, 12:00
Feeling Ignored
Trying to get a claim sorted out with SANTAM since 22 Oct 2022. Communication from my claims manager is ridiculous. took her 30 days to answer an email! have sent 2 emails to complaints department and they have yet to acknowledge receipt of mail. spoken to claims department countless times, everytime im told we follow up and will get back to you. Have seen that SANTAM are actually replying to posts on hello peter, so here is holding thumbs somebody will contact me to inform me whats happening to my claim.
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Replies (3)
Santam's replyOfficial
03 Jan 2023, 12:21Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply03 Jan 2023, 12:21
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
RH
Robert H's updateReviewer Update
04 Jan 2023, 12:18Received an almost immediate response from SANTAM after posting this review. Within less than 24 hours the claim was processed and approved. Appointed contractor confirmed appointment for repairs. Thank You Stephan Olivier and Santam for your swift response in escalating this matter after you became aware of it on Hellopeter. Hopefully there can be something learnt from my experience to improve your service levels and processes when appointing subcontractors to handle claims on your behalf.
RH
Robert H's update04 Jan 2023, 12:18
Reviewer Update
Received an almost immediate response from SANTAM after posting this review. Within less than 24 hours the claim was processed and approved. Appointed contractor confirmed appointment for repairs. Thank You Stephan Olivier and Santam for your swift response in escalating this matter after you became aware of it on Hellopeter. Hopefully there can be something learnt from my experience to improve your service levels and processes when appointing subcontractors to handle claims on your behalf.
Santam's replyOfficial
04 Jan 2023, 12:40Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.
Santam's reply04 Jan 2023, 12:40
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.