1 reviews | Active since May 2017
Fast and Efficient Service
<p>I commend Santam for their professional service. I registered two claims on one day, and the whole experience was professionally handled. While I did need to call back twice for slow processing of the one claim, my claims handler sorted out my problem with no delay. Thank you, Santam.</p>
Dear Yolande,
We are really delighted to hear about your wonderful claims experience and we want to thank you for taking the time to notify us of your experience.
We will ensure all parties involved are also notified of your gratitude in getting these claims processed.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Dear Yolande,
We are really delighted to hear about your wonderful claims experience and we want to thank you for taking the time to notify us of your experience.
We will ensure all parties involved are also notified of your gratitude in getting these claims processed.
Thank you and kind regards.
Stephan Olivier
Client care media manager
You're welcome, Stephan. I have in the meantime remembered the name of the original person at the call centre who registered both claims: Lucinda. The claim for my windscreen was immediately sorted out, and I didn't even have to pay my excess. I appreciate that Santam made a plan to save me money when they were under no obligation to do so, and I didn't even ask for it. The claim for my cell phone took a few days, I assume because that one needed an assessor. Glenda Marlow was the one who handled that. Anyhow, thank you.
You're welcome, Stephan. I have in the meantime remembered the name of the original person at the call centre who registered both claims: Lucinda. The claim for my windscreen was immediately sorted out, and I didn't even have to pay my excess. I appreciate that Santam made a plan to save me money when they were under no obligation to do so, and I didn't even ask for it. The claim for my cell phone took a few days, I assume because that one needed an assessor. Glenda Marlow was the one who handled that. Anyhow, thank you.
Dear Yolande,
Thank you very much for the information. We have referred this to their managers to convey your thanks and appreciation for the service delivered to you.
It's always wonderful to get positive feedback with regards to claims service and once again thank you for notifying us of your experience.
Kind regards
Stephan Olivier
Client care media manager
Dear Yolande,
Thank you very much for the information. We have referred this to their managers to convey your thanks and appreciation for the service delivered to you.
It's always wonderful to get positive feedback with regards to claims service and once again thank you for notifying us of your experience.
Kind regards
Stephan Olivier
Client care media manager