1 reviews | Active since May 2017

18 May 2017, 12:27

Farmers are treated like second class citizens

<p>I, farm alone and aprte form the presure in country placed on farmers when it comes to crime and muders , i myself lost my aunt and uncle with a farm attack my neigbore throat was cut !!!! </p> <p>I had a attemted Hi jacking the week bevore the easter weekend , it was send for one to the other dept ment in santam from bloen to Pta , It seems santam does not know what to do if you fight and regain your motor. had diffend people contack me from with in the company and had to send them the info. A thirdparty company that Santam works with share my info and phone me about the bakkie that was ****** , after excplaining again that i got the bakkie and asked the who they are /? My bakkie in for repair a mont later , now word about my phone, tablet , jacked , and chain and cross they ripped of my neck ?????? i change insurance companies after doing a my research on who is the best!!!! if i did not have the money to replace my phone imediatly since my internet banking and my only connection on farm with the outside , i would have sat here with nothing . if my car was stole and the time they took to sort out claim , all animals would be dead since i would not be abile to buy their food . even moter claim and replacement car was an issue. send over a R1000 on cells to sort out the mess. I paid for a bigger car since i was 6.4" or 196 cm class f or sometjing i dont fit into a small car . Santam asure me they send out a bmw 320 with enought space , just to be phoned back by euro car that they sending me the smaal 3 door audi since thats waht i paid for . phone Santam back again the same day i was in formed that info santam gave me was incorrect . claas f has been down grades with out telling any of their clients !!!! Nou yhey did give me bigger audi to dirve home with . but now sit on my farm like a prisoner , because car with low profile hardly get me to my house never mind out . i was also told my claim might be *****elent. the assosor send out questioned you with every detail tryinf too see if Santam can get out of claim. THIS FROM THE NR 1 INSURANCE COMPANY IN THE LAND !!. MY ADVICE TO ALL POTENSIAL CLIENTS DONT , IN SURE YOUT MOBILES WITH SERVICE PROVIDER THEY REPLACE WITH IN A DAY . i have taken matter up with media since they doing a story on farm and they pulled foetage from shopping centers so watch this space . </p>

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Replies (3)
Santam
Santam's reply18 May 2017, 13:36
Official

Good day Mr Van Heerden

Thank you for your post.

We apologise for the inconvenience experienced. However, we note that the claim number provided is incorrect.

We will kindly request the correct claim number/policy number for us to continue our investigation into this matter.

Thank you and kind regards

Kurt Koopman

Client Care Manager

's update18 May 2017, 13:47
Reviewer Update

CLAIM NR ********** 85 THATS THE CLAIM Nr. funny you repairing the car but onr hand does not know what the other is doing

's update12 Jun 2017, 11:18
Reviewer Update

your replies are just and eye blind!!!!!!!!!!!!!!!