YZ
Yvette Z
1 reviews | Active since Apr 2019
08 Apr 2019, 15:30
False Advertising
I really do not think it is fair for an insurer’s logo to be an umbrella and slogan: “Insurance good and proper” if they simply seek every possible loophole there is to not handle claims.
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Replies (1)
Santam's replyOfficial
08 Apr 2019, 16:14Good afternoon Yvette,
Thank you for your post above.
May we please request some more information pertaining to your unhappiness so that we may assist and investigate and try to resolve as soon as possible.
We also note you are insured with Legacy Underwriting Managers (LUM) -- Santam underwrites the policy but we do not have any access to their systems and is dependable on them for information.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
May we please request some more information pertaining to your unhappiness so that we may assist and investigate and try to resolve as soon as possible.
We also note you are insured with Legacy Underwriting Managers (LUM) -- Santam underwrites the policy but we do not have any access to their systems and is dependable on them for information.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply08 Apr 2019, 16:14
Official
Good afternoon Yvette,
Thank you for your post above.
May we please request some more information pertaining to your unhappiness so that we may assist and investigate and try to resolve as soon as possible.
We also note you are insured with Legacy Underwriting Managers (LUM) -- Santam underwrites the policy but we do not have any access to their systems and is dependable on them for information.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
May we please request some more information pertaining to your unhappiness so that we may assist and investigate and try to resolve as soon as possible.
We also note you are insured with Legacy Underwriting Managers (LUM) -- Santam underwrites the policy but we do not have any access to their systems and is dependable on them for information.
We thank you in advance?
Kind regards
Stephan Olivier
Client care media manager
Best regards,