Failure to update on claim & non responsive

Just about 6 months ago we filed a claim for a damaged garage roof, our broker took 2 months to send the contractor to check the damage and invoice Santam the cost and it is now 4 months later and our broker has not updated us nor has there been any repairs done

I suspect something fishy going on as the repair company invoiced Santan 19K for repair of 4 small strips of Zinc and 2 pieces of wood which is ridiculous and my broker is non responsive to any of my queries for an update on this claim