DF
David F
1 reviews | Active since May 2014
12 Aug 2015, 15:29
FAILURE TO SETTLE CLAIMS
Policy Number BCP17802 through Corporate Sure.<br> <br> On the 15/6/2015 I submitted a claim through our Brokers First Equity in respect of a burst water main. I have had no response from Insurer to this claim and we have received no settlement.<br> <br> On the 6/7/2015 I submitted another claim again through our brokers in respect of water damage to one of our units. Once again I have had no response or settlement of the claim.<br> <br> Each time I query theses outstanding claims I am told that the claims are with management.<br> <br> These are not complicated claims that need such a long timer to assess so why is it taking so long to do so.
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Santam's replyOfficial
12 Aug 2015, 16:09Hello Davie Boy,
We hereby acknowledge receipt of your posting above.
We are realy sorry to hear about the bad experience and lack of feedback you had on these two claims.
Please allow us to investigate and liaise with Corporate Sure as to why these claims are taking so long. We will revert once we have received their response.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are realy sorry to hear about the bad experience and lack of feedback you had on these two claims.
Please allow us to investigate and liaise with Corporate Sure as to why these claims are taking so long. We will revert once we have received their response.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply12 Aug 2015, 16:09
Official
Hello Davie Boy,
We hereby acknowledge receipt of your posting above.
We are realy sorry to hear about the bad experience and lack of feedback you had on these two claims.
Please allow us to investigate and liaise with Corporate Sure as to why these claims are taking so long. We will revert once we have received their response.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We hereby acknowledge receipt of your posting above.
We are realy sorry to hear about the bad experience and lack of feedback you had on these two claims.
Please allow us to investigate and liaise with Corporate Sure as to why these claims are taking so long. We will revert once we have received their response.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,