Failure to respond to customer claim

Hello Peter<br> <br> My car was broken into by ******* in Pretoria Central when i was in a shop buying airtime.I alerted the police and they arrived on scene immediately and i opened a case , case no:389/4/2016.On the 8th of April , i informed my insurance Santam and they gave me claim number *** on the same date.I forwarded quotations requested by the case handler Merilize Rosseau and waited for the response.Its now 10 days without receiving any promise from the insurance to fix the car.This is the second time the insurance is doing this until i fix using money from my pocket.I took my car today again to Toyota so that they can fit the window broken as my car was continuously exposed to risk without windows because the insurance is not sensitive. Iam paying them R 1560 every month , but no service is being offered to me. Iam starting to ask myself if it is the way insurance companies work.This is totally unacceptable, can you please assist peter because iam totally concerned with the way this insurance handle issues.<br> <br> Regards<br> <br> Edmore<br> ***