FAILURE TO PAY DAMAGES,

On the 27th November 2014, a Santam client collided with my vehicle from behind. A case was opened and Santam was contacted to lodge a claim. Necessary documents were submitted to Ronel Prinsloo on the 10th Dec 2014 and again on the 12 Jan 2015. A follow up was made on the 19 Jan 2015 and was notified that the case has been referred to Callan. After another follow up with Callan, I was informed that the case was reffered to Maleeka Biehl. Follow up with Maleeka a letter was received from Joy Kelbe stating the case has been referred to their attorney on 13 Feb 2015. Numerous phone calls, email and messages were left for Joy with no response. A complain was also laid with Santam complaints department still no feedback. This is really bad service. Every time you call you are promised that Joy will call you back and nothing happens. Its now 4months down the line with no clear direction from Santam.