Failure to pay a claim within 4-7 working days as

After the submission of the necessary claim documentation i was promised payment within 4-7 working days. This time period passed and had to ask, why the delay. The response email i received was to the company (SHA) that was supposed to process the claim within 4-7 working days on behalf of Santam. The email did not even offer an apology to myself for the delay. The SHA company never bothered to even repond to the email. forwarded to them by Santam, enquiring on the delay on the supposed payment. This just shows arrogance and taking of clients at face value.<br>