BS
Blanche S
1 reviews | Active since Jun 2019
14 Jun 2019, 07:23
Fabulous custormer service experience
I was a victim of remote jamming and the contents of my boot was ******. I reported the theft to the police and then logged a claim with Santam. The assessor Ann, called the same evening I logged the claim to talk through what happened. She went on to explain what will be covered and when the money will be paid into my account. It was the best service I had ever received from an insurer. Well done Ann and well done Santam !
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Replies (1)Santam's replyOfficial
14 Jun 2019, 07:51Good morning Blanche,
That is fantastic to hear and we are delighted you have had such a wonderful claims experience.
Thank you for taking the time to notify us of this.
We will ensure the necessary recognition is given to Ann and refer this to management as well.
Thank you and kind regards
Stephan Olivier
Client care media manager
That is fantastic to hear and we are delighted you have had such a wonderful claims experience.
Thank you for taking the time to notify us of this.
We will ensure the necessary recognition is given to Ann and refer this to management as well.
Thank you and kind regards
Stephan Olivier
Client care media manager
Santam's reply14 Jun 2019, 07:51
Official
Good morning Blanche,
That is fantastic to hear and we are delighted you have had such a wonderful claims experience.
Thank you for taking the time to notify us of this.
We will ensure the necessary recognition is given to Ann and refer this to management as well.
Thank you and kind regards
Stephan Olivier
Client care media manager
That is fantastic to hear and we are delighted you have had such a wonderful claims experience.
Thank you for taking the time to notify us of this.
We will ensure the necessary recognition is given to Ann and refer this to management as well.
Thank you and kind regards
Stephan Olivier
Client care media manager
