Extremely slow service

We will be in contact with you shortly, you say. 1 Hour and 17 min after your reply no contact has been made.

Good day, so after complaining I get a call from Diane van Eyssen <***> to offer me R82666.00 on the Subaru Forester 2.5XT stating " We had to do Market Research on your vehicle as your vehicle is 10 years and older, your vehicle model not a popular seller but we managed to obtain the values and submitted our report with VAMR value: R67 900 and Moderator finalized amount came to R82 666.00" not only is this much less than the R104200.00 it's insured for and paid premiums on according to calculations from Santam but I have the added pleasure of having to fight to get this corrected due to what I can only assume is because of my complaint.
on top of all this I have one Mr Lebohang Jay Mlaba (Santam) as a Merits Motor Claims Service Consultant who when you email stating " Trusting you’re well. In response to your electronic message sent to Mr EK Klein on his mobile *** on the 01 July 2024 the following bares reference: “Hi Eric, Our ***-00006. Please send me the pictures you took from the accident scene via email to ***. dotsure.co.za FSP39925” I am unsure as to why you are contacting Mr EK Klein for pictures of the accident scene and telephonically requesting an AR Number from the driver of the Silver Subaru Forester 2.5XT - Reg LL61TRGP, when I gave both my personal details and my insurance details including the claim number to the driver of the White Mazda 2 SKYACTIV - Reg JX94RGGP one Mr Vanesh Moodley. Should you need any information regarding the accident I suggest you contact the following: Rebecca from Sanlam Legal on *** Should this number be incorrect you can email or call Claim Service consultant Lebohang Mlaba (Santam) *** telephone number: *** Or you may contact Merit Desktop Assessor Name : Oscar Maluleka Merit Desktop Assessor Contact Details : *** Merit Desktop Assessor Email : *** My insurance claim reference number is ***."

has the nerve to send you an email saying Good day, Please note the details are captured on the system. I am unfortunately not able to provide with the advise as no claim number is provided so that i can enquire with the SOS agent. Thanks, Thank you for entrusting us as your leading insurance experts to safeguard the assets that are important to you. As a valued client your feedback is important to us. To ensure that we continuously strive towards service excellence kindly take a moment to rate our overall service by clicking on the link below: https://www.hellopeter.com/santam Kind Regards / Vriendelikke Groete Mr Lebohang Jay Mlaba (Santam) Merits Motor Claims Service Consultant Tel *** E: *** HILL ON EMPIRE 16 Empire Rd, Parktown, Johannesburg, 2193 www.santam.co.za