Extremely Poor Service From Sanlam Insurance

Santam Insurance your service is extremely poor. I had an accident on December 6th last year. My vehicle waa immediately taken to a Panelbeater where a quotation would be obtained directly by the insurer. I was arranged a courtesy car, my vehicle has not even been touched by the Panelbeater yet i have been insyructed to return the courtesy car. My vehicle is still with the Panelbeater which closed for the holidays, something i was never informed about. The Claims Conultant apponted to my case, Cuthbert Maphoso never responds to emails or returns calls. He avoids me like i have an infectious rush, this person went on leave and didnt notify me or leave any alternative contact details. This is by far the most dispicable customer service i have ever received. Now i am informed that the courtesy car ia only for a maximum period of 30 days which has elapsed with my car at the Panelbeater. How am i supposed ti get around and perform my duties without a vehicle? Who is reaponsibke for the Panelbeater? I will not accept this kind of ******* treatment, when you collect our premiums you dont have any iasues from our side but then once we require service we receive ***. I expect this to be sorted and will also be posting this on Hello Peter ans alao sending a copy to the Ombud.