Extremely Poor Service Delivery by SANTAM

The below email was submitted to the Internal Arbitrator - SANTAM, with email: ***.

EMAIL 7 / 23 Oct 2024: SANTAM Claim Number *** / Policy Number ***

Dear SANTAM

I would like to express my utmost disgust and dissatisfaction with the client service as received from the SANTAM Complaints Department by names:

Yaseen Mayat - *** Morris Pule - *** Both the individuals are blatantly delaying the repair (Minor damage) of my vehicle – this matter has now been dragging on for the past 3 x weeks. I have sent and submit emails / documentation as requested and it seems they are taking turns to delay the matter as they both are asking for the same documents over and over again, despite the fact that they are both copied in the same email chain.

This is highly ********* and unprofessional conduct.

If you read the email traffic below to get a picture and request further correspondence in this regard you will note my frustration. Both the individuals were provided with the documentation as requested, only to resend the emails to ask the same documentation that were submitted already?

This really proof the blatant disrespect of my Constitutional Right to fair treatment to get my vehicle repaired in a reasonable time especially after I have submitted the require documentation.

I am not even a client of SANTAM – but the person who damaged my vehicle (that was parked / static at the time of the incident), is a SANTAM client. She admitted guilt and reported the matter to the Police and SANTAM.

I do not know what the next step is as SANTAM is just ignoring / delay any repair on my vehicle.

I have even reported the matter to the SANTAM Complaints Department just to receive the same shocking treatment from Yaseen Mayat, it was also reported on the Twitter page of SANTAM Insurance.

Surely this is not supposed to occur, neither the type of treatment any person should receive from a Company like SANTAM?

Your response is awaited.