RN
Refiloe N
1 reviews | Active since Oct 2017
15 Jul 2021, 08:48
Extremely poor service
Me and my family has been without running water since Monday evening. Our claim has been pending since 01 July. What’s the importance of an insurance? Please show me a person who can go for that long at Santam without water?
Helpful (0)
Replies (3)0
Replies (3)
Santam's replyOfficial
15 Jul 2021, 09:07Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply15 Jul 2021, 09:07
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
15 Jul 2021, 11:36Good day
Thank you for the above.
We are urgently following up on the above and will advise shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for the above.
We are urgently following up on the above and will advise shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply15 Jul 2021, 11:36
Official
Good day
Thank you for the above.
We are urgently following up on the above and will advise shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for the above.
We are urgently following up on the above and will advise shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
RN
Refiloe N's updateReviewer Update
16 Jul 2021, 11:39You never got back to me and it has been over 24 hours. It has become very clear that no one at Santam wants to help. I don’t see how you were voted the best insurance, your service is the worst. Don’t worry I will definitely be lodging a formal complaint with Consumer Ombudsman.
RN
Refiloe N's update16 Jul 2021, 11:39
Reviewer Update
You never got back to me and it has been over 24 hours. It has become very clear that no one at Santam wants to help. I don’t see how you were voted the best insurance, your service is the worst. Don’t worry I will definitely be lodging a formal complaint with Consumer Ombudsman.