Extremely poor service

Poor service delivery received with recent claim. I am posting this review on Hellopeter as I am not receiving feedback or correspondence from the quantum assessor. My car was in an accident on 14 May 2024, on 31 May I received and email stating that it was deemed uneconomical to repair my vehicle. Emails have been sent to have written proof of communication but have received no replies. I called the call center hoping to get a result, the agent said he will have the assessor call me back, 2 days have passed and still no call has been received to answer my queries. I have been without a vehicle for 26 days and I am still not sure of when my claim will be paid out. I understand that there are steps and procedures to be followed regarding a claim, but almost a month without a car, insecurities of whether the claim will be paid, and for which amount, is ridiculous. Will be looking for a new insurance company when this claim has been finalized.